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Which countries do you ship to? keyboard_arrow_down
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We ship to the United States, Canada, and select international destinations.
How long does it take to process my order? keyboard_arrow_down
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Order cutoff: 4:00 PM (GMT-05:00 – Eastern Time)
Processing time: 1–2 business days (Monday to Friday)
Orders placed after 4:00 PM will be processed the next business day.
How long does delivery take? keyboard_arrow_down
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Once your order has been processed and shipped, the estimated delivery time is 3–7 business days (Monday to Friday), depending on your location.

In total, you can expect delivery within approximately 4–9 business days (processing + delivery), excluding weekends and holidays.
Do you offer free shipping? keyboard_arrow_down
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Yes.

Shipping is free on all orders — no minimum order value.
How can I track my order? keyboard_arrow_down
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Once your order has been shipped, you will receive a shipping confirmation via email with a tracking link.

You can click on this link at any time to check the status and current location of your package in real time.
My order is delayed, lost, or marked as delivered but I haven't received it. What should I do? keyboard_arrow_down
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Even though we do our best to meet the estimated delivery times, delays can occur that are beyond our control (bad weather, holidays, issues with the shipping provider, or logistical disruptions).

If:

  • your order is significantly delayed,
  • your tracking hasn't updated for several days, or
  • the package is marked as "delivered" but you haven't received it,

please contact us as soon as possible so we can initiate an investigation with the shipping provider:

We will help you until the situation is resolved.
Can I change my delivery address after placing the order? keyboard_arrow_down
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If you need to correct or change your delivery address, please contact us as soon as possible after your order:

If your order has not yet been processed or shipped, we will do our best to update the address.

If the package has already been shipped, we may no longer be able to change the address — but we will gladly support you with the available options.
What is your return policy? keyboard_arrow_down
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If you are not completely satisfied with your order, we are here for you.

We gladly accept returns and exchanges within 30 days from the day you received your order — regardless of whether the product is defective or not.

For a return or exchange to be possible:

  • The item must be new and unused.
  • The original packaging and labels must be intact.

Returns received after 30 days, or items that are used or damaged, may be rejected.
How long does it take to receive my refund? keyboard_arrow_down
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Once we have received and inspected your returned item:

  • Your refund will be processed within 7 business days.
  • The refund will be issued to the original payment method you used at checkout.

Please note that your bank or credit card provider may need additional time to credit the refund to your account.
How can I contact customer service? keyboard_arrow_down
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For questions about orders, delivery, returns, exchanges, or general inquiries, you can reach us at:

Mailing Address:

Wynn & Barrett – Customer Service

PO Box 30236, RPO OGILVIE, Whitehorse, Yukon Territory Y1A 5M2, Canada

Customer Service Hours:

Monday to Friday — 9:00 AM to 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)

Support via Email, Phone Call, and Live Chat.